November
2007
Infinit-O announces
Contract Renewal of Healthcare Projects
Infinit-O, a leading BPO and
KPO provider in the Philippines, recently
announced the renewal of two of the largest healthcare contracts.
Silver
Spring, MD, November 15, 2007 – A large Health
Maintenance Organization (HMO) and a rapidly growing Home Health Agency
in the US have renewed their contracts for another year. Infinit-O has
been the trusted outsourcing provider for these two companies since
last year providing claims adjudication, medical coding and medical
billing services.
“We
believe we have earned the trust and confidence of these
companies therefore they have given us the opportunity to strengthen
our relationship with them even more,” stated Manolo Aquino,
Co-Founder of Infinit-O.
Richard
Eldridge, Co-Founder of Infinit-O added “We are
looking for long term partnerships and we are very fortunate to be
partners of companies who share this same goal with us. This
I believe is one of the keys to successful outsourcing. And
this is very evident since both projects have increased by at least 50%
in terms of the number of seats since the start of the project and are
continuously expanding”.
Infinit-O
aims to sign another project before the year ends.
October
2007
Strengthening
Relationships:
Healthcare Project’s Founder Visits Infinit-O
Infinit-O,
a leading BPO and KPO provider with operations in the US, UK and
Philippines, continues to grow its relationship with its clients as the
Chairman of one if its US Healthcare clients was warmly welcomed by its
offshore team.
Eileen DeCesare, the Chairman of Professional Healthcare Resources, a
rapidly growing Healthcare organization in the US visited its Infinit-O
Dedicated Operating Team (DOT) responsible for its offshore medical
billing and coding services.
Cecile Malay, Head of Operations of Infinit-O stated, “We are
pleased with opportunities such as this. It strengthens the trust of
our clients as well as boosts the teams’ morale.”
“A key factor for our client has been our ability to recruit,
retain and effectively manage the talented staff in the Philippines
which has resulted in the excellent performance in critical activities
for the business and we both look forward to growing the business
further in the future.”
Manolo Aquino, President of Infinit-O added “We are glad to
know that our clients are very satisfied with our services we are
providing and have seen tangible benefits: Our healthcare client has
been able to expand their business during tough market conditions in
partnership with us.”
“We continuously hope that more companies will embrace
outsourcing and experience the numerous benefits it can
bring.”
September
2007
Infinit-O Expands its Range
of Mortgage Loans Processing Services
Infinit-O
is a
leading BPO company in the Philippines providing back office support
primarily for the financial services and healthcare sectors. It is
currently expanding its range of Mortgage Loans Processing Outsource
services to help mortgage companies across the United States through
their current turmoil.
Despite
the negative news and forecasts for the US mortgage industry,
Infinit-O sees this period as an opportunity to build new relationships
and partnerships. In the process, Infinit-O has gone full force in
developing existing and defining new verticals in mortgage outsourcing.
The formula is simple: provide high quality services at typically only
50% of the price in the US. It may sound simplistic and
straightforward, but these are exactly what mortgage industry players
need to retain their edge and remain competitive in a tumultuous market.
Infinit-O's
mortgage division has already processed hundreds of
wholesale and retail loans ranging from Subprime, Conventional, FHA/
Govt, Fannie Mae/Freddie Mac, HELOC's, and Alt-A in different states
over the last 2 years and led the process development and optimization
for 2 US-based mortgage companies. Backed with Infinit-O's proprietary
framework, ISO 9001:2000 quality and ISO/IEC 27001:2005 security
standards, this combination of mortgage and outsourcing experience
unprecedented in the Philippines (a prime spot in the outsourcing
world), may prove to be a winning solution for the mortgage industry
players.
August
2007
Infinit-O featured in the
latest JETRO IT Industry report
Infinit
Outsourcing, Inc. was included in the latest JETRO report focusing on
the Business
Process Outsourcing Industry. The Japan External Trade
Organization is a government related organization that promotes trade
and investment between Japan and the rest of the world.
In a
letter from the JETRO, Director Koji Hanawa extended his gratitude
to Infinit-O for its professionalism and the support it has shown to
JETRO. It decided to use Infinit-O as a case study, citing it as one of
the trusted providers of outsourcing services in the Philippines.
After a
careful selection process and a series of interviews earlier
this year, JETRO selected Infinit-O due to its strong track record,
professional management team and expertise on specific market segments.
Manolo
Aquino, Infinit-O President, responded that “it was an
honor to be chosen as a case study by such a prestigious
organization. This recognizes the hard work and dedication of
the
team members. Through the delivery of quality work, we look to continue
our expansion and increase further our customer base.”
July
2007
Infinit-O's
Senior Executive Attends Asian Conference on Quality Excellence
Chamina
Arellano, the
head of Healthcare Services, attended the two-day Asian Conference.
Many organizations across the Asia Pacific region gathered to share
their experiences and best practices in striving for quality
excellence.
Ms.
Arellano
commented, “I was amazed that the event was entitled People,
Processes, and Technology. The exact terminology Infinit-O has been
driving as its core areas of operational focus since its inception a
year ago.”
She
added, “I
was pleased to meet some of the largest and prestigious companies
across Asia, to learn from their experiences, and more importantly to
know that the quality initiatives that Infinit-O had already
implemented are very similar and even more sophisticated in many
instances.”
Moving
forward, Infinit-O will continue to be at the forefront of new
and innovative techniques and best practices in quality excellence,
allowing its customers the unique opportunity to gain competitive
advantage through increased quality whilst also achieving up to 50%
costs savings.
The
event received attention from the President of the Philippines as a
critical event that can raise the awareness around the world on how the
Philippines is leading the way with quality innovation.
June
2007
Infinit-O Announces DOT Launching Update
The
recent
launching of a hybrid outsourcing model, Dedicated Operating Team or
DOT, in three of the largest cities in the US was a complete success as
companies warmly embrace the revolutionized idea in outsourcing.
Silver
Spring, MD – Infinit Outsourcing (INFINIT-O), a leading
provider of outsourcing services announced today important updates on
the recent launching of Dedicated Operating Team or DOT.
DOT was
launched in the second quarter of 2007 at three of the largest
cities in the US: Los Angeles, San Francisco, and New York.
“We
believe that the launching of DOT was a success as more
and more companies now realize the full benefits of outsourcing parts
of their business. DOT came about with the goal of
establishing a
long-term mutually beneficial partnership between us and our clients,
and companies recognized the need for that partnership as
well,”
stated Manolo Aquino, Co-Founder of Infinit-O.
“It
is looking bright for Infinit-O as we face the third quarter
of 2007. The launching of DOT generated prospects including
companies that have not had any outsourcing experience. We
hope
to sign contracts before the third quarter ends,” explained
Richard Eldridge, Co-Founder of Infinit-O.
ABOUT
INFINIT-O
Infinit-O
is a leading BPO company with offices in the US, UK, and the
Philippines providing back office outsourcing solutions and knowledge
process outsourcing (KPO) solutions to the financial services and
healthcare sectors.
The
company delivers quality outsourcing solutions with a highly
motivated and experienced team having the ability to optimize business
processes, access to cost-effective and innovative technologies which
are all delivered from a highly secure work environment.
For
more information visit www.infinit-o.co.uk
CONTACT
DETAILS
Infinit
Outsourcing, Inc.
2328
Deckham Lane
Silver
Spring. MD
20906
Richard
Eldridge
(866)
727 2504
richard.eldridge@infinit-o.com
May
2007
Infinit-O
introduces new offshore outsourcing solution
Outsourcing has just been
revolutionized with low-cost, low-risk Dedicated Operating Teams.
Los
Angeles, CA –
Infinit
Outsourcing (Infinit-O), a leading provider of outsourcing services
announced today a new solution called Dedicated Operating Team or
‘DOT’s’ for small and medium sized
businesses.
Infinit-O is bringing something new to the
outsourcing
world, a hybrid
outsourcing model specifically designed for small and medium sized
companies. Infinit-O establishes and maintains ‘virtual
employees’ in self-contained Dedicated Operating Teams
(DOT’s) for clients.
Clients have complete control of the day to day operations whilst
Infinit-O’s team of experienced outsourcing experts implement
not
just the set up phase but also manage all the support functions such as
HR, IT and Administration.
This enables clients to quickly gain the advantages of running their
own in-house offshore operations without the overheads and risks of
doing it themselves.
“Infinit-O understands that there are still companies who are
skeptical in outsourcing parts of their business for valid reasons,
therefore, we are giving these companies the liberty to manage their
own virtual employees through DOT’s.” stated Manolo
Aquino,
Co-Founder of Infinit-O.
“80% of companies realize the theoretical benefits of
outsourcing
but the major challenge today is how to develop the delivery
capabilities in a controlled, scalable and cost-effective manner.
Having a local partner in the offshore destination with over 20 years
experience in complex outsourced solutions provides a level of comfort
that allows them to quickly realize the full benefits of outsourcing in
a cost efficient and controlled manner”, explained Richard
Eldridge, Co-Founder of Infinit-O.
ABOUT
INFINIT-O
Infinit-O is a leading BPO company with offices in the US, UK and
Philippines providing back office outsourcing solutions and knowledge
process outsourcing (KPO) solutions in the financial services and
healthcare sectors.
The company delivers high quality outsourcing solutions with a
highly motivated and experienced team, an ability to optimize business
processes, access to cost effective and innovative technology, all
delivered from highly secured work environment.
For more information visit
www.infinit-o.co.uk
CONTACT DETAILS
Infinit Outsourcing, Inc.
2328 Deckham Lane
Silver Spring. MD
20906
Richard Eldridge
+1 (866) 727 2504
richard.eldridge@infinit-o.com
April
2007
Infinit-O's
Co-Founder appointed to ECCP Board of Directors
Infinit-O
is pleased to announce that one of
its founders, Richard
Eldridge , has been appointed as a member of the Board of
Directors of the European
Chamber of Commerce of the Philippines (ECCP).
The
European Chamber
of Commerce of the Philippines is a service-oriented organization whose
main goal is to foster close economic ties and business relations
between the Philippines and Europe.
The
ECCP promotes
trade and investments between Europe and the Philippines by providing a
wide range of information, import assistance, counseling on the local
business environment and advice on how to invest in the Philippines.
The ECCP sees itself as the stepping stone for Europeans into the
Philippine market and for Filipinos into the European market.
January
2007
Infinit-o
will join the e-Services Philippines : 7th
Outsourcing Conference
Infinit-O's
President and Managing Director
will join the e-Services Philippines 2007 Conference which will be held
on February 15-16, 2007.
This
annual conference and exhibition is
participated by outsourcing industry players and associations worldwide
is organized by CITEM, a division of the DTI in collaboration
with BPAP.
This is where leaders and experts in the outsourcing industry meet and
discuss ideas, issues and pressing concerns.
Key players from BPO, Contact Centers and other sectors of the outsourcing
Industry will be attending the two day event.
If
anyone would like to meet with Infinit-O
at the event please feel free to contact
us
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