Infinit-O
invests
wisely in a technology infrastructure that employs proven open
standards to bolster a highly cost-efficient, yet reliable, flexible,
and secure framework.
Our technology spend per agent is approximately 60% of the industry
average. We re-invest our technology savings in providing
superior compensation and benefits to our people, and additional
security measures to ensure all client information is kept secure and
confidential at all times.
Hardware
For
agent
workstations, we use cost-efficient desktops with short maintenance
turnarounds and low maintenance costs, which are easily upgradeable.
Our desktops are of standard specifications and are free of unnecessary
peripherals, such as disk drives and multi-media speakers.
Software
Infinit-O
utilizes
cost-effective, easily maintainable software resulting to superior
performance of the application systems. Clients are not asked
to
change, upgrade systems, or invest in document management solutions in
order to outsource. We leverage their investment in their technology by
creating an environment where our offshore teams are able to access
their applications and their stored data, without disrupting their
system. When clients upgrade systems, we collaborate with outside
vendors on partnerships to design, test, and implement new applications.
Networking
Our objective is to design and implement a
network that is efficient, functional, yet simple that meets the
highest security standards. Clients are supported by a sub-network with
separate data switches, router/firewalls, and internet connections.
Last mile connection carriers may also vary, thus achieving total
redundancy with no single point of failure.
People
and Values
Technology
Security
Business
Continuity
Quality
Business
Controls
Delivery
Framework
Business
Process Optimization
